Terms & Policies

 

SHIPPING POLICY:

Please note that we do not ship daily. All orders from each release ship out together on an exact date. That date can be found in the banner at the top of the website and at checkout. We do ship worldwide but orders out of the US will need to email us for special pricing and to confirm custom legalities. All orders come with $50 insurance. If you would prefer to increase the insurance to cover your full order, please email us at Info@CedarhillhomesteadTN.com.

REFUND POLICY:

We do not allow returns or refunds unless item is defective or a mistake is made on our part. All orders ship priority which covers up to $50 insurance. Please note, we are not responsible for lost, stolen or broken orders. Insurance covers this. To file an insurance claim, go to USPS.com and enter your tracking number. They are normally quite quick about it. You must have a photo of any damage to file the claim. If you are worried you might not make the right purchase for you (i.e. the right serum for your skin type or tincture for your health concern) please go to the consultation page. You may purchase our 5 for $5 consultation that is later applied to your order! This way you get in depth suggestions based on your personal needs and do not have to troubleshoot.

CONSULTATIONS:

We offer 3 different tiers of consultations. Please refer to our consultation page for more information. For the lowest tier, prices start at $5 for a very brief suggestion of products based on your needs and go up to $75. Our middle tier is a tea consultation for $25 that includes a 4oz tea or 2oz tincture with a value of $18. This consultation goes over ONE area of focus. Our top tier is our most thorough consultation and has no limit to the amount of emails and communication before we conclude a plan. This consultation takes several health concerns and addresses them each, either as a whole or individually, depending on the circumstance. Please respect our time and practice by choosing the appropriate consultation for your need. If you are unsure, shoot us an email at CedarhillhomesteadTN@gmail.com.

MEDICAL CONCERNS:

Please check for allergies to ingredients in the products, and follow instructions. Cedar Hill Homestead LLC is not responsible for the improper use, reactions, or results of how you use our products. Please do appropriate research and understand the effects, contraindications, dosage, etc. about the listed product before you purchase or use it. This is especially important if you are ill, pregnant, nursing, administering it to children, or the elderly. If you are taking medications or other herbal supplements/remedies, please consult your physician about adding herbals to your health regimen. Please do not hesitate to message me with questions or comments, and thank you for understanding!

IF YOU READ NOTHING ELSE, READ THIS:

  • Orders ship out at the very end of each release.

  • Cedar Hill Homestead is not responsible for lost or stolen mail above the $50 included insurance, unless you pay to upgrade insurance for your order.

  • Cedar Hill Homestead LLC is not responsible for the improper use, reactions, or results of how you use our products.

  • If you are unsure which product is right for you, please order our 5 for $5 consultation. You will receive a coupon code to apply the $5 to your order. No need to troubleshoot with your money.